TERMS AND CONDITIONS

We are a family owned and operated business.

GENERAL CONDITIONS

We are a family owned and operated business.

1. Your item (s) will always be transported in appropriate packaging so that it reaches the recipient in perfect condition, throughout the year, both in winter and in summer.

To all orders will be added the value of € 5.25 of transport costs, which will be offered by Diogo Vaz for purchases over € 39.

Only orders with delivery address in mainland Portugal will be accepted.

2. Diogo Vaz reserves the right not to send your article (s) in the case of specific weather conditions that it considers inappropriate and that may in any way jeopardize the good quality and presentation of the product , advising in this case and as soon as possible the client.

We are a family owned and operated business.

3. The presence of someone is essential to receive your order, as we only guarantee all the quality of the product up to the time limit for delivery. After that time we are not responsible for the quality and / or presentation of the product.

We are a family owned and operated business.

4. If no one is found at the address indicated to receive the order within the defined time, the carrier will try to contact the number provided in the purchase order in order to arrange another time / delivery date. In case of impossibility of telephone contact, a notice will be left in the mailbox, with a number to which you should contact in order to reschedule the delivery.
In any event, as the product will be delivered after the deadline, Diogo Vaz is not responsible for the quality and presentation of this product.

5. If within a week it is not possible to deliver, for reasons attributable to the customer, we consider the final impossibility of delivery of the product, without the right to any refund.

We are a family owned and operated business.

6. The customer data must be filled in completely and correctly. Its incorrect or incomplete filling may imply the non-dispatch of the order or prevent the successful dispatch and delivery.

We are a family owned and operated business.

EXPEDITION

Delivery

We are a family owned and operated business.

Orders will be delivered within a maximum of three business days after payment confirmation.

Transport.

We are a family owned and operated business.

1. Chocolate should always be kept in a dry and cool place, and should therefore not be exposed to the sun, heat, or humid environments. That is why we take special care in your transport, especially in the summer season.

We are a family owned and operated business.

2. We guarantee all conditions during transport, even with high external temperatures, until the delivery deadline. After that time we cannot be responsible for the quality and presentation of the product. That is why we say that the presence of someone at the address of the recipient is essential to receive your order (even if not directly the recipient himself).

PAYMENT OPTIONS

We are a family owned and operated business.

1. After completing your order, you can pay by credit card.

We are a family owned and operated business.

RETURN POLICY

We are a family owned and operated business.

1. The products purchased at the online store at https://diogovaz.pt are final sales and are not eligible for return by the customer, except in situations that prove possible damage to the product, situations for which Diogo Vaz will carry out the respective exchange or issue a voucher to exchange in our store.

We are a family owned and operated business.

2. The exchange request must be made by email to lx_shop@diogovazchocolate.com detailing full name, order number and must include photographic records of the damaged product. In case of exchange, Diogo Vaz proceeds to send a new product to the customer, which will be delivered upon collection of the damaged product.

CONSUMER INFORMATION

We are a family owned and operated business.

1. In accordance with Law 144/2015, of 8 September, we inform that, in the event of a dispute, the competent court is:

Lisbon Consumer Conflict Arbitration Center

Rua dos Douradores, 116, 2º - 1100207 LISBON

Tel: +351 218 807 000 / Fax: +351 218 807 038

Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

Web: www.centroarbitragemlisboa.pt

PRIVACY AND PROCESSING OF PERSONAL DATA

We are a family owned and operated business.

In general, the Diogo Vaz Website can be visited without revealing any personal information. There are, however, areas on the site where we need users to provide their personal data in order to take advantage of the services available there.

All Diogo Vaz employees or representatives duly authorized for this purpose are covered by an obligation of confidentiality regarding the data to which they have access in the context of the operations of the respective computer base, being duly informed of the importance of complying with this legal duty of secrecy and being responsible for compliance with this confidentiality obligation.

We are a family owned and operated business.

The data provided by the users will only be used to perform the services selected by the user for which they were provided, not being added to any lists, made available to third parties or used to send information unrelated to Diogo Vaz's activity and services.

We are a family owned and operated business.

We are a family owned and operated business.

Holders' rights

We are a family owned and operated business.

In accordance with current legislation on the protection of personal data, we inform that the data subject is guaranteed:

· Right to be informed

· When collecting personal data:

· The contact details of the controller

· Purpose (s) of treatment

· Conservation timeout

· Your rights as holders of personal data

· The possibility of appealing to the supervisory authority to file a complaint (and contact details)

· The (eventual) existence of automated and / or profiling decisions.

· Ask what information Diogo Vaz has about them and why;

· Know where they are stored, and how their data is treated;

· Be informed of how Diogo Vaz fulfills its data protection obligations.

· Right of access

· Confirmation of the existence or non-treatment of your personal data;

· Ask how to gain access to your data;

· Provision of a copy of the processed personal data, preferably in an exportable format.

· Right to correct, delete and block

· Be informed about how to keep them updated;

· Obtain rectification of outdated, incorrect or incomplete data;

· Possibility of erasing personal data that is no longer needed for the purpose;

· Block the processing of this data to verify accuracy or opposition.

· Right to limitation

· Contestation of the accuracy of personal data, for a period that allows the controller to verify its accuracy.

· Right to removal / oblivion

· Request the removal of your data and the permanent elimination of those that do not conflict with legal obligations.

· Right to Portability

· Request the portability of your data;

· Possibility to request your personal data in a common or common format, in order to operate the transfer to another organization, even if it is a competitor.

We are a family owned and operated business.

The exercise of rights by the holders can be done through the e-mail address lx_shop@diogovazchocolate.com and also in writing to the postal address of Diogo Vaz, in which make your identification and indicate the situation that is the subject of your request, with:

A / C: Data Protection

Address: Rua das Acácias, Lt.28 - 2750-596 Cascais

Third parties

We are a family owned and operated business.

Together with subcontractors, Diogo Vaz is responsible for the treatment of personal data in a fair, lawful and transparent manner. Inherent in the registration on the website, the subcontractor can only process personal data according to the instructions defined by the website and always in strict compliance with the law and the purposes entrusted to it under the contract entered into.

We are a family owned and operated business.

In order to guarantee the confidentiality and security of the data, Diogo Vaz will take the legally established measures that guarantee that the subcontracted entity offers sufficient guarantees for the protection of personal data, which is a reputable entity and that takes the technical and organizational security measures sufficient to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful treatment, agreed, namely, through formalization by contract between Diogo Vaz and the subcontracted entity in which the second undertakes to act only on the instructions of the first with regard to the processing of personal data.

Principles, security and rights

Internal security and privacy standards are:

We are a family owned and operated business.

- Proceed with the processing of data in a lawful and fair manner, collecting only the necessary and pertinent information for the purpose for which they are intended;

- Do not use the data collected for purposes incompatible with the collection;

- Ensure the express consent of the data subject whenever this is required;

- Guarantee free of charge the right to delete the data used when required by the holder;

- Have security systems that prevent the consultation, modification or destruction of data by an unauthorized person and that allow detecting deviations of information, whether intentional or not.

Cookies policy

Cookies are used on the website to improve the information provided and allow faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

Cookies are small pieces of text stored on your computer through your browser. They are usually used to facilitate navigation and store information between visits, about visitor options or preferences. In the case of Diogo Vaz, the cookies used respect anonymity and will not be used to collect any personal information, nor will they be used for advertising or marketing purposes.

The Site uses cookies from the Google Analytics tool, which allow the analysis of the number of visits to the site, as well as understanding how they move while browsing. These tools allow Diogo Vaz to work on continuous improvement and to improve the functioning of the website.

Block the use of cookies

You can block the creation of cookies through your browser settings. However, if you block all cookies (including login cookies) you may not be able to access some features of the site.

Normally, all changes at the level of the web browser regarding the way cookies are used and / or accepted can be made in the "Options" or "Browser Preferences" section.

Here are some instructions to block the use of cookies for the most common internet browsers:

Google Chrome:

· Http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Internet Explorer:

· Http://windows.microsoft.com/en-us/windows7/how-to-manage-cookies-in-internet-explorer-9

Mozilla Firefox:

· Https://support.mozilla.org/pt-PT/kb/ativar-e-desativar-cookies-que-os-websites-utiliza

Apple Safari:

· Https://support.apple.com/en-us/HT201265

Users can choose not to share their data with Google services. To do so, they must access the Ads Preferences Manager and the Analytics Opt-out Browser Add-on.

Other services

Other services that may appear later and that require the introduction of personal data and / or the respective entities are covered by the privacy and security policy of the Diogo Vaz website referred to in this document.

Links

Our website contains links to other websites. The Diogo Vaz website is not responsible for the privacy policies or content of these sites.

Future privacy changes

If Diogo Vaz changes its privacy practices, you can always keep updated here.